Help center
Review the planned return, warranty, privacy, safety, and purchasing rules in plain language. Final contact details and binding store policies will be published before sales open.
Checkout and booking remain closed. Operations and legal review will be completed before these policies can be accepted with an order.
Choose a support path
Support intake will open before checkout. These three paths show what MoloWorks will cover and what information to have ready.
Questions about checkout, order confirmation, payment status, cancellation, receipts, or refunds.
Opens before checkoutSee what to prepareHelp with tracking, delivery damage, missing or incorrect parts, returns, and hardware warranty claims.
Opens before orders shipSee what to prepareGuidance for setup, wiring, uploads, project troubleshooting, lesson access, or booking questions.
Free planning resources available nowSee what to preparePrepare your request
There is no public support form, email address, or response-time promise on this launch preview. A real intake channel will replace this notice before checkout opens.
Use this path for checkout, payment, confirmation, cancellation, receipt, or refund questions.
Current status: Checkout is closed, so there are no customer orders to support yet. Intake opens before checkout.
Use this path for tracking, damaged shipments, missing or incorrect items, returns, replacements, or warranty questions.
Current status: No products have shipped. The planned policies are available below; the claim channel opens before fulfillment begins.
Use this path for computer setup, wiring, uploads, unexpected project behavior, learning materials, or lesson scheduling.
Current status: Free planning downloads are available now. Project support intake and 1:1 booking will open before those services are offered.
Support intake opens before checkout. MoloWorks will publish a verified contact channel and realistic response expectations after the support workflow is staffed and tested.
U.S. fulfillment planned for launch, no restocking fee on eligible returns, and approved refunds processed within three business days after inspection.
Read the policyPlanned coverage for manufacturing defects, with MoloWorks paying approved return shipping for a covered claim.
See what is coveredAdult-managed purchases and accounts, student privacy safeguards, lesson rules, payments, safety, and data practices.
Each launch product will include a parts list, setup requirements, safety notes, and links to relevant project materials. Support contact details will be displayed on the order receipt and this page when checkout opens.
Current status: U.S. fulfillment planned for launch. Shipping cost, available destinations, carrier options, delivery estimates, and tax will be shown before payment. The US$89 kit price does not include shipping or tax. Read the planned shipping & returns policy.
The planned policy provides 30 days from confirmed delivery to request an eligible return, no restocking fee, and refund processing within three business days after inspection. MoloWorks will cover approved return shipping for defective, damaged, incorrect, or incomplete orders. Review eligibility and steps.
Manufacturing defects in hardware purchased directly from MoloWorks are planned to be covered for 12 months after confirmed delivery. Incorrect wiring, unsuitable power, liquid, impact, and damage caused by modification are excluded. Review the warranty draft.
Students should work in a dry, uncluttered space and ask an adult for help with tools, batteries, wall power, soldering, hot components, and moving mechanisms. Disconnect USB power before changing wiring. The kit is an educational electronics product, not a toy for unsupervised young children.
Free downloads do not require an account or email address. Purchases, accounts, and bookings are adult-managed; lesson recordings are off by default. Students should never publish personal information, private meeting links, or live camera streams. Read the privacy draft.
Stripe checkout and Acuity scheduling are not yet configured. Disabled purchase and booking controls accurately indicate the current launch status. No payment details are collected by this preview site.
Need help today? A public support email has not been supplied for this launch preview. It will be added here before products or lessons can be purchased.
