A 30-day return window with no restocking fee.

Shipping at launch

U.S. fulfillment planned for launch. Available destinations, shipping methods, estimated delivery dates, shipping charges, and tax will be shown before payment. An order is not a promise of a delivery date until MoloWorks accepts it and provides an order confirmation.

When a carrier receives a shipment, the adult purchaser will receive a shipping notice and tracking number at the order email address. Orders may arrive in more than one package; each package will have its own tracking information.

Delays, loss, and address changes

Contact support as soon as possible if an address is wrong. An address cannot be changed after carrier handoff. For a package that is delayed, lost, or marked delivered but not received, MoloWorks will work with the carrier and explain the available replacement or refund options.

If MoloWorks cannot ship within the estimate accepted with the order, the customer will receive a revised date and a clear choice to accept the delay or cancel the unshipped order for a prompt full refund.

30-day return eligibility

A return request must be made within 30 calendar days after confirmed delivery. The item must have been purchased directly from MoloWorks, have a return authorization, and be sent back with its included parts and accessories.

• Change of mind: unopened items and items opened, connected, powered, or programmed only as reasonably needed to inspect them may be returned if they remain complete and undamaged. Soldered, cut, physically damaged, or materially modified non-defective hardware is not eligible.
• Defective, damaged, incorrect, or incomplete order: contact support promptly and within the 30-day period. After the issue is confirmed, MoloWorks will pay the approved return shipping and the customer may choose an available replacement or a full refund.
• Digital materials: free downloads do not require a return. Any future paid digital product will display its refund terms before purchase.
• Live instruction: lesson cancellation and rescheduling rules are explained in the Terms & Conditions.

Return costs and fees

There is no restocking fee for an eligible return. For a change-of-mind return, the customer pays return shipping, and the original outbound shipping charge is not refundable. MoloWorks pays approved return shipping and refunds standard outbound shipping when the return results from a defect, transit damage, missing item, or MoloWorks fulfillment error.

MoloWorks may deduct only the documented replacement cost of a missing included item or a documented loss in value caused by damage beyond reasonable inspection. Any proposed deduction will be explained before the refund is completed.

How to make a return

1. Use the support channel on the order receipt or the Support page and provide the order number and reason for return.
2. Wait for a return merchandise authorization and packing instructions. An identifiable eligible return will not be rejected only because an authorization number is missing, but processing may be delayed.
3. Within 14 calendar days after authorization, pack the item securely, include all required parts, and use the approved tracked shipping method.
4. MoloWorks will inspect the return and email the result.

Refund timing

An approved refund will be submitted to the original payment method within three business days after inspection. The card issuer or bank may need additional time to post the credit. If only part of an order is returned, the refund covers the approved returned items and any shipping amount required by this policy.

Order cancellations

An order may be cancelled before carrier handoff if fulfillment has not begun. After shipment, the 30-day return process applies. MoloWorks will issue a full refund if it cancels an order before shipment.